Help in a Crisis

What to Do

If you or someone you know experiences mental health problems and your or their condition deteriorates, it is advisable to contact the person you or they usually see such as a care co-ordinator or named lead professional.

If this is the first time you or someone you care about, need/s help for a mental health crisis and it is during normal office hours, you should contact your GP or family doctor. They will be able to refer you to the most appropriate mental health service in your area.

If you don’t have a GP, you can find one near you on NHS Choices.

The Single Point of Access (SPA)

0800 328 4444

The Single Point of Access helpline (also know as SPA) is available 24 hours a day, 7 days a week, 365 days a year.

If you live in Hammersmith or Fulham or are using West London NHS Trust services you can call this number to get help or advice in a crisis from trained mental health advisors and clinicians. Crisis response teams can also provide out of hours care and respond rapidly to your needs and provide the right care for you in an emergency.

GPs and other professionals can also call this number to make referrals and seek advice.

If you are in extreme crisis, you think you might seriously harming yourself or do something which might harm someone else you should go to your nearest hospital A&E Department and ask for help or call 999 and ask for an ambulance.

If you are having thoughts about taking your own life or are desperate to talk to someone, we’ve some helpline numbers below.

The Samaritans

116 123

The Samaritans provide confidential non-judgmental support, 24 hours a day for people experiencing feelings of distress or despair, including those which could lead to suicide.

If you want to email instead of calling email

NHS 24 Hour Help on the Line

Tel: 111


07984 967 708

4.30pm – 10.30pm daily

Saneline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems.


0845 456 0455

Rethink is the largest severe mental illness charity in the UK . The advice team are available to provide specialist advice on a wide range of mental health issues. They can be contacted from 10am – 2pm Monday to Friday.

FRANK helpline

0300 123 6600

Available 24 hours a day

The FRANK campaign helpline provides information and advice about drugs and information on local services. The service can take calls in over 120 languages via a three way call with a translator.